Refund policy

Return & Refund Policy

We want you to be pleased with your artwork from Alobiza Fine Art. If you are not satisfied with your purchase, please contact us within 14 days of receiving your order to request a return.

To be eligible for a return, artwork must be returned in its original condition and original packaging. Returns must be approved before being sent back. Please contact us before returning any artwork.

Damaged Artwork

Please inspect your artwork when it arrives. If your order arrives damaged or you receive the wrong item, contact us as soon as possible so we can evaluate the issue and make it right. Photographs of the artwork and packaging may be requested.

Custom and Hand-Finished Artwork

Custom-sized, personalized, commissioned, or specially hand-finished artwork may not be eligible for return unless it arrives damaged or defective.

Return Shipping

Unless an item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Artwork should be securely packaged for its return.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or credit card company.

Questions

For questions about a return, please contact Alobiza Fine Art through our Contact page.